Return & Refund Policy
Last Updated: June 2026
Introduction
At Ritual Styles, customer satisfaction is important to us. Therefore, we provide clear guidelines regarding returns, refunds, and exchanges. This Return & Refund Policy explains eligibility requirements, refund processing, damaged product claims, and customer responsibilities. Additionally, it helps customers understand how we handle return requests to ensure a transparent and hassle-free shopping experience.
At Ritual Styles, customer satisfaction is important to us. Therefore, we strive to ensure that every order meets our quality standards before dispatch. However, if you receive a damaged product, an incorrect item, or a product with a manufacturing defect, we are here to help.
This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be approved. Additionally, it outlines the responsibilities of both Ritual Styles and the customer during the return process.
By placing an order on www.ritualstyles.com, you agree to the terms outlined in this policy.
Our Buyer Protection Commitment
At Ritual Styles, we value transparency, quality, and customer trust. Therefore, our Buyer Protection Program ensures that customers receive support in cases involving:
- Damaged products
- Manufacturing defects
- Incorrect products received
- Products significantly different from the description
Furthermore, our support team reviews every request individually to provide a fair resolution.
Return Eligibility
Customers may request a return only under the following circumstances:
- The product arrived damaged during transit.
- The product contains a manufacturing defect.
- The wrong product was delivered.
- The product differs significantly from the product description.
To qualify for a return, customers must submit a request within 48 hours of delivery.
Additionally, the product must remain unused, unwashed, unaltered, and in its original condition with all tags, labels, and packaging intact.
Required Information for Return Requests
To help us process requests efficiently, customers should provide:
- Order Number
- Product Name
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
- Unboxing video (strongly recommended)
Consequently, providing complete information helps us review and resolve requests more quickly.
Saree Color Disclaimer
We make every effort to display product colors accurately. However, slight color variations may occur due to:
- Mobile screen settings
- Computer monitor settings
- Photography lighting
- Fabric dye variations
Therefore, minor color differences between website images and the delivered product shall not be considered defects.
As a result, returns and refunds will not be approved solely because of minor color variations.
Customized and Stitched Products
Customized and stitched products require special handling and therefore are generally non-returnable and non-refundable.
This includes:
- Stitched blouse orders
- Customized sarees
- Altered garments
- Tailored products
- Made-to-order products
However, customers may still contact us if the product arrives damaged or contains a manufacturing defect.
Non-Returnable Items
For hygiene, customization, and quality control reasons, we do not accept returns for:
- Products used after delivery
- Washed products
- Altered products
- Products without original packaging
- Products without tags
- Customized products
- Stitched blouse orders
- Products damaged by customer handling
- Products returned beyond the approved return period
Furthermore, returns based on personal preference are not eligible.
Examples include:
- Change of mind
- Dislike of color
- Dislike of embroidery style
- Dislike of fabric texture
- Ordering the wrong product
Damaged Package Procedure
If the package appears damaged at the time of delivery, customers should:
- Take photographs before opening the package.
- Record a complete unboxing video.
- Contact Ritual Styles within 48 hours.
Additionally, customers should retain all original packaging materials until the claim process is completed.
Failure to provide supporting evidence may affect claim eligibility.
Return Approval Process
After receiving a return request, our team will review the submitted information.
Furthermore, we may request additional photographs, videos, or documentation where necessary.
Once verification is complete, we will:
- Approve the return request
- Offer a replacement
- Offer a refund
- Reject the claim if it does not meet policy requirements
Our decision will depend on the nature of the issue and the supporting evidence provided.
Reverse Pickup Service
Where reverse pickup is available, our courier partner will collect the product from the customer's address.
Typically, pickup occurs within 7–10 business days after approval.
However, if reverse pickup is unavailable in your location, we may request that you ship the product to our return address.
In such cases, we will provide detailed instructions.
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If approved:
- Refunds are processed within 7–10 business days.
- Refunds are issued to the original payment method whenever possible.
- Processing times may vary depending on banks and payment providers.
Furthermore, customers will receive confirmation once the refund has been initiated.
Shipping Charges and Refunds
Original shipping charges are generally non-refundable.
Additionally, if a return request is approved, we may deduct shipping costs, handling charges, or other applicable fees where permitted by law.
However, if we shipped an incorrect or defective product, we may cover the return shipping costs at our discretion.
Exchange Policy
Subject to product availability, we may offer exchanges instead of refunds.
For example, we may provide:
- Product replacement
- Size replacement (where applicable)
- Exchange for the same product
Furthermore, exchange requests remain subject to approval and stock availability.
Fraud Prevention
To protect our customers and business, we reserve the right to reject claims involving:
- False information
- Manipulated evidence
- Excessive return activity
- Product misuse
- Policy abuse
Consequently, we may refuse service to customers who repeatedly violate our policies.
Cancellation of Approved Refunds
If returned products fail inspection or do not meet return conditions, we may cancel an approved refund request.
For example, we may reject refunds if:
- Products show signs of use.
- Original tags are missing.
- Packaging is incomplete.
- The product differs from the item originally shipped.
Changes to This Policy
We may update this Return & Refund Policy periodically.
Therefore, we encourage customers to review this page regularly. Any changes become effective immediately upon publication on our website.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us:
Ritual Styles
P No. 3, Vibrant Ind Estate
Kosad New Ring Road, Kosad
Surat – 394107, Gujarat, India
Email: info@ritualstyles.com
Phone: +91 73591 51081
Website: www.ritualstyles.com