Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Ritual Styles FAQ

Sarees stitched with culture, draped in elegance.

Welcome to the Ritual Styles FAQ section. Here you'll find answers to the most common questions about our products, orders, payments, shipping, returns, and customer support.

Account & Ordering

How do I create an account?

Click on the Account icon at the top of our website and select Register.

Enter your details, create a password, and submit the registration form. Once registered, you will receive a confirmation email.

Do I need an account to place an order?

No. You can place an order as a guest customer.

However, creating an account allows you to:

  • Track orders
  • Save addresses
  • View order history
  • Faster checkout on future purchases

How do I place an order?

Shopping with Ritual Styles is simple:

  1. Browse our collection.
  2. Select your preferred saree.
  3. Choose available options.
  4. Click Add to Cart.
  5. Proceed to Checkout.
  6. Complete payment and confirm your order.

Can I modify my order after placing it?

Yes, modifications may be possible before your order enters processing or production.

Please contact our support team immediately after placing your order.

Once production or shipping begins, changes may not be possible.

Product Information

What types of sarees does Ritual Styles offer?

We offer a wide range of sarees including:

  • Embroidered Sarees
  • Georgette Sarees
  • Net Sarees
  • Party Wear Sarees
  • Festive Sarees
  • Wedding Sarees
  • Designer Sarees
  • Kashmiri Embroidered Sarees
  • Traditional Ethnic Sarees

Are the product colors exactly the same as shown online?

We make every effort to display colors accurately.

However, slight variations may occur due to:

  • Mobile screen settings
  • Computer monitors
  • Photography lighting
  • Fabric dye variations

Therefore, minor color differences are normal and should not be considered defects.

How do I care for my saree?

We recommend:

  • Dry cleaning for embroidered and delicate sarees.
  • Gentle handling during use.
  • Proper folding and storage.
  • Avoiding direct sunlight for long periods.

Specific care instructions may vary depending on fabric type.

Do you offer blouse stitching services?

If blouse stitching or customization is available for a product, the option will appear on the product page.

Customized and stitched products may not be eligible for return or refund.

Payment Information

What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Razorpay
  • Wallet Payments
  • Cash on Delivery (selected locations)

Available payment options will be displayed during checkout.

Is online payment secure?

Yes.

All online payments are processed through secure payment gateways using encrypted technology.

We do not store complete card information on our servers.

What should I do if my payment fails?

Please verify your payment information and try again.

If the amount has been deducted but the order was not confirmed, contact your bank first.

Additionally, you may contact our support team for assistance.

Shipping & Delivery

Do you ship across India?

Yes.

We deliver to most serviceable locations across India.

Do you offer international shipping?

International shipping may be available for selected destinations.

Availability and shipping charges will be displayed during checkout.

How long does delivery take?

Estimated delivery timelines:

India

  • Metro Cities: 3–5 business days
  • Other Cities: 4–7 business days
  • Remote Areas: 5–10 business days

International

  • 7–21 business days

Delivery times may vary depending on location and courier operations.

How can I track my order?

Once your order is shipped, we will provide tracking details via:

  • Email
  • SMS
  • WhatsApp (where applicable)

You can also view tracking information through your account dashboard.

Returns & Refunds

What is your return policy?

Returns are accepted only in the following situations:

  • Damaged products
  • Manufacturing defects
  • Incorrect product delivered
  • Product significantly different from description

Return requests must be submitted within 48 hours of delivery.

Can I return a saree because I don't like the color?

No.

Minor color variations caused by photography, lighting, or screen settings are not considered defects.

Therefore, returns based solely on color preference cannot be accepted.

Are customized or stitched products returnable?

No.

Customized, tailored, altered, or stitched products are generally non-returnable and non-refundable unless they arrive damaged or defective.

What should I do if I receive a damaged product?

Please:

  1. Take photographs immediately.
  2. Record an unboxing video.
  3. Contact us within 48 hours.

Our team will review the claim and provide assistance.

How long do refunds take?

Once approved, refunds are generally processed within 7–10 business days.

Actual processing time may vary depending on your bank or payment provider.

Customer Support

How can I contact Ritual Styles?

You can contact us through:

Email: info@ritualstyles.com

Phone: +91 73591 51081

Address:
P No. 3, Vibrant Ind Estate
Kosad New Ring Road, Kosad
Surat – 394107, Gujarat, India

What are your support hours?

Our customer support team is available during regular business hours.

Response times may vary during weekends, holidays, and peak shopping periods.

How quickly will I receive a response?

We aim to respond to all inquiries within 24–48 business hours.

During festive seasons or sale periods, response times may be slightly longer.

Do you offer wholesale or bulk orders?

Yes.

For wholesale, reseller, or bulk purchase inquiries, please contact us directly with:

  • Product details
  • Quantity requirements
  • Delivery location

Our team will provide pricing and availability information.